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Employment History
Web Designer / IT Consultant
Contract Work - August 98 to
present
Web Design, network setup and support, desktop support, OS recovery and upgrades, software / hardware installation and support, email / internet & anti-virus support, MS office, PDAs, Printing, PC imaging, field office and client support, SMS, Exchange, Ghost, Novell, GroupWise, remote administration, VPNs, Troubleshooting, more.
Titles have included: Webmaster, Website Admin, Network Admin, Senior Desktop Support Specialist, Network / Software Applications Specialist
Multiple clients incl: Johnson DDS, Appraisal Solutions, CA National Guard, Walgreens, Technicolor, The Door Pros, Brecek & Young Advisors,
Thermcraft, ATM Mortgage, Green Consulting, LDS Shirt Co, Robinson's Taekwondo, Dablo Enterprises, El Dorado Custom Pools & Landscape,
Spectrum Services Group, Real Peak Products, Solid Drywall, 38º North Latitude Builders Inc, Brazilian Tropic Inc, Dirkson Window Cleaning,
Jose Borrego Law Corp, Yogurtopia, Vision Quest Information Solutions Inc, Bare Body Botanicals, California ProLife Council, Sweet Memory Gifts,
Little Fire Squirts, Better Bookkeeping Service, Sublime Art of Sacramento, Par TV Services, SolarRoofs Inc, Richard Rios & Associates + more.
IT Field Service Technician
Kaiser Permanente
- September 2005 to Feb 2006
Desktop deployment, troubleshooting, RFCs, SRs, software installations, desktop issues, remote admin via SMART, SAT, Timbuktu, printers, PDAs, McAfee virus removal / clean up. MS Office Suite, Lotus Notes, Active Directory, Novell 4x, 5x, Win2K, Attachmate, EXTRA, 3270 emulation, field office & client support + more.
XP System Admin
California Legislative Data Center
- November 2004 to Jan 2005
XP migration & configuration, desktop issues, remote admin via PC Duo, printing, software training & support, Field office & client support, website, troubleshooting, Windows 2000-XP, MS Office XP-2003(word, excel, outlook), HTML, FTP + more.
Desktop Support Specialist
WAPA / Delta Dental
- February 2004 to May 2004
MS Office, HEAT, Printing, PC imaging, Terminal Services and Citrix support, 3rd level desktop/help desk, Ghost, Novell, GroupWise, Software & Hardware support, OS recovery and upgrades, Attachmate, EXTRA, troubleshooting, + more.
Senior Desktop Support Contracts
Thomson Grass Valley Group / County of Sacramento OCIT
- April 2003 to Sept 2003
Software and Hardware support & configuration, troubleshooting, Trouble Ticket escalation /response, OS recovery, upgrades, installation and support, disaster recovery, anti-virus support and administration, system building and imaging, Windows / Novell support, MS Office, APPLIX, PDAs, Printing, PC Imaging, terminal services support & remote administration, NetMeeting and WebEx, field office and client support.
Systems Support
FDI Collateral Management
- December 2001 to Feb 2003
Network administration / support - NT & 2000 server support, IIS, Exchange 5.5, FoxWeb, Backup(Veritas), printing, PBX support, user & file security, disaster recovery, scripting. Desktop Support for 98, NT, 2000 & XP. Remote admin /support via PC Anywhere, Remotely Anywhere, VPNs, Track-IT, hardware / software support, Ghost imaging, Symantec / McAfee. LAN support -including Routers, Switches, Firewalls, Cisco, Telco, cabling /wiring & troubleshooting, facilities coordination.
Cutomer Service Supervisor
Americom Communications - Sept 97 to July 98
Escalated customer issues, Desktop support with 95/98 workstations, Remote dial-up and internet troubleshooting with PC Anywhere, Distribution of call volume and billing duties, Quality customer service with a multilingual staff and clientele.
Additional Experience
- Independent DJ since 1986. Planning, programming, promoting, and presenting Dance format for groups of 1000+.
- Ballon Artist/Twister since 1993. Customer service through entertainment.
- Instructor with Science Adventures. Teach after school science clubs. - 1999
- Bilingual Paraprofessional in the North Sacramento School District. - 1999
- Banking and lending experience with familiarity in financial terminology. - 1995 /97
- Sales in home appliances, electronics and computer systems. - 1993 /94
- Bilingual Cust Service Consultant for MCI / Pacific Bell 1992 /93
- 6 ECE units from American River College through the Smart Kids Program.
- radKIDS Personal Empowerment Safety Education Program Certified Instructor.
Other Qualificaions
Two years voluntary missionary service in Argentina • Eagle Scout Award • Black Belted Martial Artist • Certified Self-Defense Instructor
Actor in numerous productions -- local and national, theatre, film, and television • High moral integrity; drug, tobacco, and alcohol free
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